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After all your assignments are completed make sure you have a spare/unassigned compatible main license for the “temp activation user”.ĥ. They need this regardless of whether they will use the phone system or not.Ĥ. Make sure the tenant global admin User – that will be used later to setup the service – has a compatible main license and a phone system license. Make sure each auto attendant and call queue has a virtual user license.ģ. Make sure each phone system User has a compatible main license and a phone system license.Ģ. For this reason, we suggest completing this step in advance.ġ. To activate Direct Routing on any Microsoft User they will need to have a compatible main license and an add-on phone system license assigned to them.įurther, to activate Direct Routing on any Microsoft Auto Attendant or Call Queue it will need to have a Free Virtual User license assigned to its resource account.Īlthough license modifications in Microsoft may appear right away in their portal, the changes themselves may take up to 48 hours. This article explains Microsoft’s license requirements for activating direct routing on a tenant. Posted by Albert Diaz, Last modified by Michael Iglesias on 16 September 2022 05:15 PM